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Covid-19 Update

 

 

Update 30th Nov 2021

Our showroom on Thrapston High Street in Northamptonshire is open as usual including our coffee corner.

Covid-19 Update - What to expect in store.

As you’ll be aware, from the 30th Nov it is once again a legal requirement to wear a face covering in shops in England and Wales. The following update intends to assist customers with information about current guidance and what is required when visiting us in store from Tuesday 30th November until further instructions are given from the government.

As per government instructions, all visitors and staff must wear a face covering in store however you are not required to wear a face covering in coffee corner as hospitality is unaffected.

It is our intention to provide a safe covid secure environment for everyone whilst respecting people who may be exempt from wearing a mask. We will not question someone who is not wearing a mask as they may have a hidden disability. You’re not required to prove an exemption or wear a sunflower lanyard. It is your own responsibility to ensure that you follow government instructions regarding face coverings.

We always want our customers to feel safe when visiting our store. We’ll provide hand sanitiser at both entrances and additional cleaning to door handles and hand rails. We can provide all customers who do not have a face covering with a disposable face mask free of charge. We will also have the use of both doors which creates an airy well ventilated space and reduces the need to cross paths with others. Please be respectful of other customers and leave each other additional space where possible.

Thank you for your continued support and understanding.

Online Ordering

Our website is fully operational and we would encourage our customers both locally and nationally to use our website. We can fulfil almost all smaller items and most larger items from our own stock and where orders do need to come from a supplier first, most are turned around quickly. We will inform you if there’s a delay with your order. We’re currently dispatching items within approximately 3-7 working days.

Click & Collect

Click & Collect has been a huge success during the lock down period and we’ll continue to offer this service in order to save local customers the cost of shipping. This is also a great way to reserve stock rather than waiting for when you can come into store. For your convenience you can choose to collect from store or opt for free local delivery when spending £40 or more. After you have placed an order online and selected the option to collect in store, please wait to receive a notification from us that your order is ready before coming into store to collect. We are open for collections Monday-Saturday 09:30-17:00. Please also check your junk mail for collection notifications.

Local Delivery

We are offering free local delivery when you spend £40 or more across our entire range for qualifying postcodes. Post code areas eligible for free local delivery have the prefix NN9, NN10, NN14, NN15, NN16.

National Delivery

We will continue to fulfil all deliveries nationally through one of our delivery partners. We will select the appropriate delivery partner for the items that need to be shipped. Items that qualify for our low cost light weight tariff are usually delivered within 5 days of dispatch. Standard parcels are usually sent on a next day service.

A thank you from us

Thank you to all of our customers for your patience and understanding during this period. Your continued support has been invaluable during these difficult times and you have our sincerest gratitude. Please continue to support independent businesses like Auburn Fox but above all, please look after yourselves, stay safe and well.

Best Wishes,

Ian & Vicky 

Directors Auburn Fox Ltd.

 

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