Covid-19 Update

 

 

Update 19th July 2021

Our showroom on Thrapston High Street in Northamptonshire is open including our coffee corner.

Covid-19 Update - What to expect in store.

As you’ll be aware, from the 19th of July it is no longer a legal requirement to wear a face covering when visiting indoor public spaces. The following update intends to assist customers with information about current guidance and what is required when visiting us in store from Tuesday 20th July until further instructions are given from the government.

Even though it is no longer a legal requirement to wear a face covering, some of our staff and customers may choose to continue wearing a face covering. We fully support and respect anyone who wishes to do this.

We always want our customers to feel safe when visiting our store. We’ll continue to provide hand sanitiser, track and trace, 2 metres between seating in coffee corner and additional cleaning to door handles and hand rails. We will also have both doors open which creates an airy well ventilated space. (subject to weather conditions.) Please be respectful of other customers and leave each other additional space where possible.

It is our intention to provide a safe covid secure environment for everyone whilst respecting people’s personal choices.

We still have free delivery locally as well as click and collect for anyone who prefers to shop online. Please see below for specific details.

Thank you for your continued support and understanding.

Online Ordering

Our website is fully operational and we would encourage our customers both locally and nationally to use our website. We can fulfil almost all smaller items and some larger items from our own stock and where orders do need to come from a supplier first, most are turned around quickly. We will inform you if there’s a delay with your order. We’re currently dispatching items within approximately 3-7 working days.

Click & Collect

Click & Collect has been a huge success during the lock down period and we’ll continue to offer this service in order to save local customers the cost of shipping. This is also a great way to reserve stock rather than waiting for when you can come into store. For your convenience you can choose to collect from store or opt for free local delivery. After you have placed an order online and selected the option to collect in store, please wait to receive a notification from us that your order is ready before coming into store to collect. We are open for collections Tuesday-Saturday 09:30-17:00. Please also check your junk mail for collection notifications.

Local Delivery

We are offering free local delivery across our entire range for qualifying postcodes. Post code areas eligible for free local delivery have the prefix NN9, NN10, NN14, NN15, NN16.

National Delivery

We will continue to fulfil all deliveries nationally through one of our delivery partners. We will select the appropriate delivery partner for the items that need to be shipped. Items that qualify for our low cost light weight tariff are usually delivered within 5 days of dispatch. Standard parcels are usually sent on a next day service.

A thank you from us

Thank you to all of our customers for your patience and understanding during this period. Your continued support has been invaluable during these difficult times and you have our sincerest gratitude. Please continue to support independent businesses like Auburn Fox but above all, please look after yourselves, stay safe and well.

Best Wishes,

Ian & Vicky 

Directors Auburn Fox Ltd.

 

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