Refund Policy

We have a policy of continuous product development and reserve the right to amend the specifications of any products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased.
Products supplied may differ slightly, therefore, from those on display or advertised online and this is not a reason for returning a product.

Some of our furniture is made from natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight.
When you are purchasing our furniture, You are buying pieces where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual. The rustic designs we sell come with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc. Please note that some of our items are of a very rustic nature. This may appear as a dulling or rubbing effect to the waxed finish. Knotty and grainy woods are used; this is intended. This does not affect your statutory rights and as such, if you believe that the condition of the product(s) delivered to be faulty or not as described, please contact us via email.

By law, We are required to supply products which are as described by us, fit for purpose and of reasonable quality.

Please contact us using the contact details below to discuss a resolution including providing a repair or a replacement product.
We will ask you to provide certain information about the product in question to enable us to investigate and resolve the issue.

For more detailed information on your rights and what you should expect from us, you can visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 040506.

Guarantees and claims under guarantee

The provisions of this section apply in addition to your statutory consumer rights in relation to faulty or not as described products. These rights are not affected by the guarantee.

We guarantee all products against faulty workmanship and/or faulty materials for a period of 14 days from the actual date of delivery. In all cases we reserve the right to inspect the product and verify the fault. If 14 days have elapsed since you received the product then unfortunately we cannot offer a refund. We can offer you a refund or exchange for goods that are faulty, damaged or not as described. These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your products in failing to follow correct care procedures as outlined in the terms and conditions including the waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.

Care is taken to remove any splits, cracks, splinters, sharp products or nails from the material, however sometimes these are left in on purpose for effect. When working with reclaimed materials, this is the nature of the product and Auburn Fox holds no responsibility for any damage or injury caused to any persons, products or goods in the use, moving or misuse of the product.

If you are not happy with your item or have changed your mind within 14 days of delivery we will offer you a refund, however you are responsible for the cost of returning your item unless the item is not as described or faulty.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. These products are,

  • Gift cards
  • Customised products 
  • Commissioned products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 14 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@auburnfox.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

Outside of the first 14 days after purchase we can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@auburnfox.co.uk and send your item to: Auburn Fox Home & Interiors, 73-75 High Street, Thrapston, Northamptonshire NN14 4JJ United Kingdom.

Where an item is faulty or not as described and we accept liability, we will arrange and pay the cost of your return shipping.

In any other situation you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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