All of the made to order sofas and armchairs Auburn Fox Limited offer for sale are handmade to order in either the United Kingdom or Italy. It is important that you understand that by placing an order you are entering into a legally binding contract to complete your purchase. All payments made to us for made to order products are non-refundable including any deposits.
Once an order has been placed and a minimum deposit of 50% has been paid, we will instruct the manufacturer to create your sofa/armchair. We are unable to accept cancellations or amendments after this time. Your deposit is non-refundable as our manufacturers will have already been paid up front by us to commence work on your order.
Leather is a natural product, it is important that you are aware that the texture and shade of the leather colour can vary between batches as each hide will absorb the dyes differently.
By placing an order and signing these terms and conditions, you acknowledge and understand that although we do our best to match the colours where applicable, we can not guarantee an exact match and colours may vary. Some leather will include natural imperfections such as mottling, scarring and other imperfections to the hide that were caused during the animals lifetime. Variations in leather for any of the reasons above are not considered as a fault and are natural characteristics of a leather product.
Once we’ve received your order at our distribution warehouse we will inform you and attempt to arrange a convenient date within 7-10 days. Your order will not be delivered until the full remaining balance has been cleared. Our delivery partners can only hold your sofa for a maximum of 10 days before an additional storage fee will be levied on a per day basis. It is your responsibility to ensure that the final balance is cleared in full and that there is adequate time to arrange delivery within a maximum of 10 days of being notified that your order is ready.
Deliveries are completed by one of our third party delivery partners. Auburn Fox Limited are not liable for any delay caused by a third party delivery service.
Auburn Fox Limited are not responsible for any consequential loss incurred by you when taking a delivery. This includes loss of earnings, loss due to an alternative purchase, loss of annual leave, loss of time, inconvenience or any other loss incurred when taking delivery of your order.
Deliveries will be made to a room of your choice. If you require delivery to another floor which will involve the use of a staircase you must inform us at the time of placing the order, there may be an additional charge if this is the case.
It is your responsibility to ensure that your new furniture will fit into its intended room. Auburn Fox Limited are not liable for any loss incurred if alterations are needed to your property to allow access for delivery. Please inform us if there are any restrictions at your property including parking restrictions. Please ensure that on the day of delivery there is easy access for us to deliver your order.
We will return your order to our distribution warehouse if there are access problems at the delivery address; there is no one over the age of 18 to take delivery; the product doesn’t fit in the intended room; if providing delivery is unsafe or unlawful. You will have to pay a redelivery charge if redelivery of your order is needed for any of the reasons stated above. You may also incur an additional storage charge if temporarily returning the order requires our delivery partners to store your order for longer than 10 days after it was initially received.
At the time of placing your order you will be advised approximately how long it will take to fulfil your order. This is an estimate only based on the information we have from the manufacturer at that time. Auburn Fox Limited are not responsible for delays in manufacturing, deliveries or any other delay outside of our control. If we’re made aware of any delay or if your order arrives earlier than expected we will make every effort to inform you as soon as possible.
We do not recommend you remove your old furniture until we have confirmed that your order is ready for delivery. In the event of a delay, we do not accept any liability for old furniture being removed prior to delivery being made. We are unable to remove your old furniture for you.
Should you wish to return the goods after delivery we will only accept returns where the item is faulty and cannot be repaired. If you believe there is a fault with your order please contact us at the first opportunity
Your Consumer Rights